Returns & Exchanges

Returns

Returns & Exchanges

[30] days to return. Statutory rights fully preserved.

[30] days to decide

If a piece is not right, return it within [30] days of delivery for a full refund. No explanation required.

This is offered in addition to, and does not replace, the statutory right of withdrawal available to consumers in the European Union.

Your statutory right of withdrawal

Under EU consumer law, you may withdraw from a distance purchase within 14 days of receiving the goods, without giving any reason. To exercise it, send a clear statement to support@calvieri.com before the 14 days expire. Goods must then be returned within 14 days of that statement.

Where withdrawal is exercised, we refund all payments received, including standard outbound delivery cost, within 14 days of receiving the returned goods or proof of return, whichever is earlier.

How to return

The procedure

I

Tell us

Email support@calvieri.com with your order number and the items you are returning. We reply with instructions [and a prepaid label] within [24–48] hours.

II

Pack

Return items in their original packaging with all tags attached. Use the original box where possible.

III

Send

Attach the label and hand the parcel to [CARRIER]. Keep your proof of postage until the refund appears.

IV

Refund

Issued within [5] business days of arrival, to the original payment method. Your bank may take a further [3–5] days to show it.

Condition of returned items

Items must be unworn, unwashed and undamaged, with original tags and packaging intact. Trying a piece on to check fit is expected and fine. Wearing it out is not.

We may reduce a refund to reflect any diminished value where an item has been handled beyond what is necessary to establish its nature, characteristics and functioning — the standard set out in EU consumer law.

Cannot be returned

  • Items marked final sale at the time of purchase
  • Gift cards
  • Items returned after [30] days without prior agreement
  • [OUTRAS EXCECOES DA SUA POLITICA]
Exchanges

Exchanging for another size

Note the size you need on the returns form. We dispatch the replacement as soon as your original arrives, subject to availability. If the size is unavailable we refund you and tell you when — or whether — it is returning.

Faulty or incorrect items

If a piece arrives damaged, faulty, or is not what you ordered, write to support@calvieri.com within [14] days of delivery with your order number and photographs.

We cover return carriage in these cases and will replace or refund in full, at your choice. Your statutory rights regarding goods not in conformity with the contract are unaffected by this policy.