Policies

Refund & Return Policy

60 days to return. Free return shipping. Statutory rights fully preserved.

• Return window
• Free return shipping
• Right of withdrawal
• Condition of goods
• How to return
• Refunds
• Exchanges
• Faulty or incorrect goods
• Legal guarantee
• Non-returnable items
• Withdrawal form
• Contact

1. Return window

   You may return any item purchased from Calvieri within 60 days of the delivery date for a full refund. No reason is required.

   This 60-day window is a commercial guarantee offered voluntarily by Calvieri. It is granted in addition to your statutory rights as a consumer and does not limit or replace them in any way.

2. Free return shipping

   Return shipping is free. When you start a return we issue a prepaid return label at our cost. You will never be asked to pay to send an item back to us.

   This applies to returns made under the 60-day window, to withdrawals made under your statutory right, and to faulty or incorrect goods.

3. Your statutory right of withdrawal

   If you are a consumer resident in the European Union, Directive 2011/83/EU on consumer rights gives you a right of withdrawal of 14 days from the day on which you, or a third party indicated by you, take physical possession of the goods.

   Where an order comprises multiple items delivered separately, the period runs from receipt of the last item.

   Exercising the right

   To withdraw, inform us of your decision by an unequivocal statement before the 14-day period expires. You may write to support@calvieri.com, or use the model withdrawal form in section 11. Use of the form is optional.

   The deadline is met if you send your communication before the period expires. After notifying us, return the goods without undue delay and in any event within 14 days of that notification.

   Effects of withdrawal

   We will reimburse all payments received from you, including the cost of standard outbound delivery, without undue delay and no later than 14 days from the day we are informed of your decision to withdraw.

   We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier.

   Reimbursement is made using the same means of payment used for the initial transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the reimbursement.

4. Condition of returned goods

   Items must be returned unworn, unwashed and undamaged, with all original tags attached and in their original packaging.

   You are entitled to examine and try on goods as you would in a shop. You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Where such diminished value occurs, we may deduct a proportionate amount from your refund and will explain the deduction in writing.

   Trying a garment on to check fit is expected and never reduces your refund. Wearing it outdoors, altering it, or returning it soiled or scented may.

5. How to return an item

   Step 1. Email support@calvieri.com with your order number and the items you wish to return. We reply within [24–48] hours with a prepaid return label.

   Step 2. Pack the items in their original packaging with tags attached.

   Step 3. Attach the label and hand the parcel to at any drop-off point. Keep your proof of postage until the refund is confirmed.

   Step 4. We inspect and process the return within [5] business days of arrival and confirm your refund by email.

6. Refunds

   Approved refunds are issued to the original payment method within [5] business days of the returned goods arriving with us, and in all cases within the statutory 14-day limit where the right of withdrawal has been exercised.

   Your bank or card issuer may take a further [3–5] business days to display the credit. This period is outside our control.

   Where an entire order is returned, the standard outbound delivery cost is refunded in full. Where only part of an order is returned, the outbound delivery cost is not refunded, as delivery was still performed for the retained items.

7. Exchanges

   To exchange an item for a different size or colour, state this when you request your return. We dispatch the replacement once the original arrives with us, subject to availability, at no additional shipping cost.

   If the requested item is unavailable we will refund you in full and inform you whether it is expected to return to stock.

8. Faulty, damaged or incorrect goods

   If an item arrives damaged, faulty, or is not the item you ordered, contact support@calvieri.com with your order number and photographs of the issue.

   We will arrange collection at our cost and, at your choice, replace the item or refund you in full including all delivery costs. This is separate from, and in addition to, the returns process described above.

9. Legal guarantee of conformity

   Under Directive (EU) 2019/771, goods sold to consumers in the European Union carry a legal guarantee of conformity of two years from delivery. If goods do not conform to the contract, you are entitled to have them brought into conformity by repair or replacement, or to a proportionate price reduction or termination of the contract, in accordance with that Directive.

   This legal guarantee is provided free of charge and applies regardless of any commercial guarantee. Nothing in this policy restricts it.

   Some Member States apply longer or additional periods. Where your national law grants stronger rights, those rights prevail.

10. Items that cannot be returned

    The following are excluded from the 60-day commercial return window:

    • Gift cards
    • Goods made to your specifications or clearly personalised
      

    Statutory exceptions to the right of withdrawal set out in Article 16 of Directive 2011/83/EU continue to apply. Sale or discounted items are not excluded — they may be returned on the same terms as full-price goods.

11. Model withdrawal form

    Complete and return this form only if you wish to withdraw from the contract. Its use is optional.

    To: [LEGAL ENTITY NAME], [FULL ADDRESS], [COUNTRY] — support@calvieri.com

    I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

    _______________________________________________

    Ordered on (*) / received on (*): ____________________

    Name of consumer(s): ____________________

    Address of consumer(s): ____________________

    Signature of consumer(s) (only if this form is notified on paper): ____________________

    Date: ____________________

    (*) Delete as appropriate.

12. Contact

    All returns, refunds and withdrawal notices: support@calvieri.com

    Please do not send returns to this address without first requesting a return label — unannounced parcels cannot be tracked or processed reliably.