Shipping & Delivery
Delivery
Shipping & Delivery
Free delivery on every order, everywhere we ship.
Free delivery, always
Standard delivery is free on every Calvieri order, to every destination we serve, with no minimum spend. Prices shown at checkout are the prices you pay.
Before your parcel leaves us
Orders are checked, packed and dispatched within [1–2] business days. Orders placed after [15:00 CET] on a Friday, or on a public holiday, are dispatched on the next business day.
You will receive a dispatch email with a tracking number as soon as the parcel is collected by the carrier. If you have not received it within [3] business days of ordering, contact us.
Delivery times
Times below are counted from dispatch, not from the moment the order is placed.
| Destination | Estimated delivery | Carrier | Cost |
|---|---|---|---|
| Netherlands, Belgium, Germany | [2–4] business days | [CARRIER] | Free |
| France, Italy, Spain, Portugal, Austria | [3–6] business days | [CARRIER] | Free |
| Rest of the European Union | [4–8] business days | [CARRIER] | Free |
| United Kingdom, Switzerland, Norway | [5–10] business days | [CARRIER] | Free |
| Rest of world | [6–12] business days | [CARRIER] | Free |
Estimates, not guarantees. Peak periods, customs inspection and carrier delays can extend them.
Following your order
Track your parcel at any time on our order tracking page using the number in your dispatch email.
If tracking stops updating
A pause of [2–3] days is normal while a parcel transfers between carriers or clears customs. If there has been no movement for more than [7] business days, write to support@calvieri.com with your order number and we will open an investigation.
If a parcel is marked delivered but not received
Check with neighbours and look for a carrier card first, as parcels are frequently left with a neighbour or at a collection point. If it does not appear within [2] business days, contact us and we will file a claim.
Duties and taxes
Within the European Union — all prices include VAT. There is nothing further to pay on delivery.
Outside the European Union — your country may charge import duty, VAT or a handling fee. These are set by your customs authority, are not collected by Calvieri, and are payable by the recipient. If a parcel is refused at customs and returned to us, the refund will exclude the return carriage cost.
Addresses
We can only ship to the address entered at checkout. Please check it carefully — once a parcel has been collected by the carrier we cannot redirect it.
We do not deliver to [PO BOXES / POSTE RESTANTE / CAIXAS POSTAIS] . For apartment buildings, include the floor and unit number.