Orders are prepared and dispatched within [1–2] business days. Orders placed after [15:00 CET] on a Friday are dispatched the following Monday.

You will receive a confirmation email with tracking as soon as the parcel leaves us.

Yes, provided the order has not yet been dispatched. Write to support@calvieri.com with your order number as soon as possible and we will amend or cancel it.

Once a parcel has left our warehouse we cannot recall it, but you may return it under our returns policy.

Check your spam folder first, as confirmation emails are frequently filtered. If it is not there, the address entered at checkout may contain a typo.

Send us the name and postcode used on the order and we will locate it and resend the confirmation.

Yes. If you would prefer to place an order with assistance, write to support@calvieri.com and a member of the team will help you complete it.

Yes. Standard delivery is free on every order, to every country we ship to, with no minimum spend.

Delivery typically takes [3–6] business days within the European Union and [6–12] business days elsewhere, counted from dispatch rather than from the moment you order.

Full details by region are on our Shipping & Delivery page.

We ship across the European Union and to [UK, SWITZERLAND, NORWAY, OUTROS]. If your country does not appear at checkout, write to us — we can often arrange delivery manually.

Within the European Union, no. All prices include VAT and there are no further charges on delivery.

For deliveries outside the EU, import duties and local taxes may be charged by your customs authority. These are set by your country and are the responsibility of the recipient.

Tracking can pause for [2–3] days while a parcel moves between carriers or clears customs. This is normal and the parcel is still in transit.

If there has been no movement for more than [7] business days, contact us and we will open an investigation with the carrier.

You may return any unworn item within [30] days of delivery for a full refund. This is offered in addition to the statutory 14-day right of withdrawal that applies to consumers in the European Union.

The full procedure is set out on our Returns & Exchanges page.

[Return shipping is free within the European Union — we provide a prepaid label. / Return shipping is arranged and paid by the customer.] Please confirm this wording matches your actual policy before publishing.

Refunds are issued within [5] business days of your return arriving with us, to the original payment method. Your bank may take a further [3–5] business days to display the credit.

Yes. Note the size you need on the returns form and we will send the replacement as soon as the original arrives, subject to availability. If the size you want is out of stock we will refund you instead and let you know.

Knitwear and linen sets are cut with a relaxed but clean line — close enough to read as tailored, generous enough to move in. Most customers take their usual size.

Measurements for every garment are on our Size Guide. If you are between sizes, size up in knitwear and stay true to size in linen.

Hand wash cold or use a wool programme at 30°C with wool detergent. Never wring. Dry flat, away from direct heat.

Full instructions for every material are on our Materials & Care page.

Suede and full-grain leather are natural materials. Grain, tone and depth vary from hide to hide, and no two pairs are identical. This is inherent to the material rather than a defect.

Core pieces are restocked. Seasonal colours generally are not. Write to us with the item and size and we will tell you honestly whether it is returning.

 Available methods are shown at checkout based on your delivery country.

All prices are shown and charged in euro (EUR), inclusive of VAT where applicable. If your card is issued in another currency, your bank applies its own conversion rate.

Payments are processed through Shopify Payments over an encrypted connection. Calvieri never sees or stores your full card details.

One code per order. Codes cannot be combined with each other or applied retroactively to an order already placed.